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REFUND & RETURN POLICY

REFUND & RETURN POLICY

Items shipped from NOKAXUS,can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

FREE RETURNABLE ITEMS

  • New and uninstalled.
  • Items received in the incorrect size/color.
  • Faulty items damaged/broken or soiled upon arrival.
  • Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving. 

 

NON-RETURNABLE ITEMS 

We will not accept returns in the following conditions:

  • Items outside the 30 days warranty time-frame.
  • Washed, worn, used or misused items.

If you still return it, the return shipping fees should be at buyer's responsibility, and we'll charge 15% for the usage.

    Notes:

    All returns must be authorized by our Team via the Support Center. Returned items without an Return Merchandise Form (RMA) will not be accepted.

    Return Address:

    4101 W 42ND  PL CHICAGO IL

    if you opt to replace the item(s), we will replace the item(s) per available stock upon receipt of your return. If you’d rather a full refund, we will issue the full refund within five to seven business days upon receipt and verification of your return.All items must be returned in new condition in order to receive a return credit.

    For credit card refunds, please allow between 7-14 business days for the transaction to process.

    For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

    For Wallet refunds (store credit), please allow 48 hours for your account to be updated.